TERMS AND CONDITIONS
You are bound to the terms and conditions when entering this store
PRICING
Prices of services, products, and other charges will vary.
Please ask in store for more details if you are unsure.
Our store reserves the right to change their prices without prior notice – this can be due to several factors such as increase in expenses, higher demand or specialised services.
All prices are inclusive of GST.
REFUND, RETURNS, & EXCHANGES
Due to the services rendered, we have a strict ‘NO REFUND and EXCHANGE’ policy.
APPOINTMENT CONFIRMATION POLICY
Our online booking system requires all clients to confirm appointments, by entering your details.
This is a security measure put in place to protect small businesses against business lost from late cancellations and no shows.
Your information is stored safely and securely. If you cancel your booking within 24 hours of the appointment start time, or do not show up for your appointment, it will be offered to the next available client.
CANCELLATION + NO SHOW POLICY
We require a minimum of 24 hours’ notice to cancel or reschedule your appointment.
LATE ARRIVAL POLICY
Life happens; traffic sucks and parking can be a nightmare! We’ve all been there, so we do allow a grace period of up to 5 minutes for late arrivals, otherwise it will be offered to the next available client.
CHILDREN IN THE SALON
We love kids and they are welcome to come along, either for a mani or pedi of their own, or simply to accompany you while you enjoy your own appointment. However, please be mindful that this is a space of relaxation and restoration, and that many of our clients come to us as an escape from the hustle and bustle of their daily lives.
We ask that you honour their experience, and ensure your little ones respect the space and keep noise to a minimum while in the salon.
AGE RESTRICTIONS
We love kids and offer Little One manicures + pedicures for children up to 12 years of age.
For their safety, we use only our range of non-toxic regular nail polishes.
Gel/Acrylic is not available for children under the age of 16 years old. Clients aged 16+ can opt to have Gel Polish applied, with written consent from a parent or legal guardian acknowledging the risks and accepting responsibility for any damage that may occur to their developing nails.
ALLERGIES + INJURIES
We use a variety of herbs, salts and essential oils in our treatments.
Please ensure any allergies, sensitivities or injuries are disclosed to our staff prior to AND on arrival to your appointment so that we can make the necessary modifications to look after you.
INFECTION + FUNGUS
If you are experiencing lifting, discolouration, flaking of your nails or any other signs of infection, please respect our staff + other clients by cancelling your appointment and consulting your healthcare professional. We reserve the right to refuse service to any client with a suspected fungus or nail infection.
COMPASSIONATE COMMUNICATION
We are all human beings. Please treat our team with kindness, compassion and respect.
RESPECT our staff as bad language, abuse or bullying of any kind is unacceptable and will not be tolerated.